Your success matters to us from day one.
Expert support that keeps you confident, supported, and ready to run better events.
Best of ticketing solutions
Recognized by G2, the world's largest and most trusted software marketplace, for exceptional performance and outstanding customer support.
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Always in-house, never outsourced
Our entire support team is in-house, ensuring consistent quality and deep product knowledge.
Deep understanding
We take time to understand your organization and event needs for personalized support.
Access to real humans
Real people invested in your success, available when you need them most.
ONE PHONE CALL.
ONE EMAIL.
ONE OBSTACLE,
INTO OPPORTUNITY
AT A TIME.
ONE EMAIL.
ONE OBSTACLE,
INTO OPPORTUNITY
AT A TIME.
WE got your back
Customer support
Always included + Always in-house
Our customer support team partners with you to help navigate every aspect of your event setup, ticketing, and registration. From answering questions to offering expert guidance, we're here to make your event planning stress-free.
Key features
Step-by-step onboarding
Screen-shared troubleshooting
Knowledge base articles
Attendee support
An Extension of Your Team
With Brushfire Attendee Support, you get a dedicated toll-free number for your attendees so you no longer have to handle calls or emails.
Key features
Exclusive Toll-Free phone number for your attendees
Real-live human account manager dedicated to your events
Unlimited and speedy email support for all inquiries
Assistance with ticket purchases, refunds, and transfers
Easy-to-access event details and troubleshooting for seamless participation
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Onsite support
You’re Not Running It Alone
From setup to teardown, our onsite support team is right by your side. We assist with check-in, answer attendee questions, and troubleshoot issues in real time to keep your event running smoothly.
Key features
Hardware setup & staff training
Troubleshoot in real time
Frontline support for questions, problems, and changes
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Your Questions—Answered
Need more info? We’ve got you covered on features, refunds, and security.
Pricing
Are there any hidden fees?
No. Our pricing is fully transparent. What you see is what you pay, with no hidden costs or surprise charges.
Can I pass ticketing fees to attendees?
Yes. You can choose to pass fees to attendees, absorb them into your pricing, or customize your fee structure to fit your event.
Do I need to sign a contract?
No. There are no long-term contracts or commitments. You can use Brushfire as needed and scale at your own pace.
How does Brushfire pricing work?
Brushfire uses simple, pay-as-you-go pricing. There are no setup fees or monthly costs. You only pay when you sell tickets or process registrations.
What payment processing rates should I expect?
Payment processing is handled by Square or Stripe at their standard rates. Brushfire does not add any additional markup to these fees.
When do I get paid?
Instantly! Funds are deposited quickly after transactions are completed.
Ready to stop
losing
revenue?
See it in action
See your exact use case, calculate potential savings, and Q&A with ticketing expert.
Book a Demo
30-minute personalized demo
30-minute personalized demo
Start immediately
Live in 15 minutes, onboarding support included if needed.
Get Started
No setup fees, no contracts
30-minute personalized demo
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