Yes. Before your event, we build a knowledge base with your event details: parking, venue policies, what to bring, refund policy, the works. Our team handles those questions like your own staff would, with the same accuracy.

Directly through your event's confirmation emails, your registration page, and a dedicated support line. Attendees don't know they're talking to Brushfire's team. From their view, they're getting help from your event.

Refund requests, ticket transfers, lost confirmation emails, registration questions, check-in troubleshooting, anything an attendee would normally ping your team about. We become your front line so your team isn't fielding "I can't find my ticket" emails the morning of the event.

Phone and email support runs Monday through Friday, 8 AM to 6 PM Central. For events with large day-of support needs, we extend hours to cover your specific event window so attendees get fast answers when it matters most.

No call center vibes here. Your event gets a dedicated knowledge base built from your specifics — schedule, policies, FAQs, refund rules, the works — so when an attendee reaches out, they're getting answers that sound like they came from your team, because functionally, they did. We treat your event like our event.