Case Study: Bridging the Gap
Using a single app to host and highlight all major events throughout the year
A people-first solution customized for different types of events
Gateway Church partnered with Brushfire after searching for online event registration software that put people first. Brushfire acts as a trusted extension of the Gateway team: providing a customer service team to assist attendees, ongoing assistance with event management, and changes or strategy shifts that come with the challenges of managing large events.
Together, Gateway and Brushfire have journeyed to make people the main focus of all their events, including women’s conferences, Christmas events, camp registration, concert ticketing, seminars, classes, and everything in between.
Customizable Schedules with Conference Tracks, Breakout Sessions, and Lunches
Managing an event for thousands of people, each with hundreds of potential registration options can be a daunting challenge for church staff. In addition to registering for the event itself, Brushfire allows attendees to select a bevy of other options, each with its own maximum capacity. Using this information, the Gateway staff has been able to create customized reports, emails, and attendee badges, saving them countless hours of work.
Volunteer and Vendor Management
As the Gateway—Brushfire relationship blossomed, it became apparent that the management tools used for attendees could also be invaluable in other areas. Volunteer registration can require an overwhelming number of time shifts, along with consistent, detailed communication. Vendor management is a complex process, from sponsorship options to payment plans to asset requirements. By creating an all-in-one event solution, Gateway can now track all aspects of sign-up and registration in one convenient place.
Assigned Seat and Assigned Section Ticketing
Assigned seating doesn’t have to be complicated! Regardless of the venue, Brushfire has created an industry-leading ticketing tool that has taken the work and the worry out of the equation for Gateway’s events. Sectional seating has been a great fit for larger venues, allowing large groups to sit together with ease so they can experience the event together with no hassle. Through communication and collaboration with the Brushfire team, Gateway has been able to create a unique seating experience for each event and its attendees.
In-app Attendee Information a Personalized Experience
The Gateway Technology team has created apps for many of the church’s major conferences, and integrating the Brushfire data with those apps has opened up a new world of potential. Any information collected during the registration process is available to each attendee without ever leaving the Gateway app: class schedules, group information, locations, and more. Now the attendees can pre-populate their information for quick and easy early registration to next year’s conference.